FAQ
1. What is Smart Scene?
Smart Scene is a complete home automation system that lets you control all your smart devices — lights, cameras, sensors, switches and more — from one easy-to-use app. We make smart living simple, reliable, and affordable for everyone.
2. How does Smart Scene work?
Each Smart Scene device connects wirelessly to your home Wi-Fi network. Once installed, you pair it with the Smart Scene app, which brings all your devices together into one dashboard. From there, you can control, schedule, or automate everything in your home — anytime, anywhere.
3. Do I need multiple apps for different devices?
No. That’s one of the biggest benefits of Smart Scene.
Unlike many brands that require separate apps for each device, all Smart Scene products are compatible with a single app — giving you full control without the clutter.
4. Is Smart Scene easy to set up?
Yes! Our products are designed for DIY installation — no electrician or technical background required.
Simply plug in or mount your device, open the app, follow the step-by-step pairing guide, and you’re done in minutes.
5. Are Smart Scene devices compatible with Alexa or Google Home?
Yes. Smart Scene devices work seamlessly with Amazon Alexa and Google Assistant, so you can control your home with simple voice commands.
6. What kind of products can I automate?
You can automate almost anything, including:
- Smart lighting (bulbs, switches, LED strips)
- Security cameras & motion sensors
- Smart plugs & power boards
- Door/window sensors
- Outdoor lighting & power control
- And more — all managed in the same app
7. Are Smart Scene products reliable?
Absolutely. Every device we sell is carefully selected from thousands of products worldwide for its quality, performance, and durability.
All Smart Scene devices are built using trusted Tuya Smart technology, ensuring stable connections and long-term reliability.
8. Do I need special wiring or equipment?
In most cases, no.
Smart Scene devices are designed to fit into your existing home setup — simply connect to your Wi-Fi and control them through the app. For hard-wired products like smart switches, a qualified electrician may be required.
9. What happens if my Wi-Fi goes down?
Your devices will continue to work locally (e.g. via manual switch). Once your Wi-Fi is back online, they’ll automatically reconnect to the Smart Scene app — no need to re-pair them.
10. Can I add more devices later?
Yes. Start small and expand over time — the Smart Scene system grows with you. Adding new devices is quick and easy through the app.
11. Is Smart Scene secure?
Yes. All Smart Scene devices use encrypted connections and secure cloud infrastructure to protect your data and privacy.
12. Do you offer support if I need help?
Of course. Our local support team is available to help you get set up or troubleshoot any issues — whether by chat, phone, or email.
13. Where can I buy Smart Scene products?
Smart Scene products are available directly through our website and selected retail partners. Visit our Shop page to explore the range and get started.
14. Can I control my home while I’m away?
Yes. As long as your devices are connected to Wi-Fi, you can access them from anywhere in the world using the Smart Scene app — perfect for travel or peace of mind when you’re not home.
15. Why should I choose Smart Scene over other brands?
Because we do the hard work for you.
We only select top-performing devices that meet strict quality standards, and we make them all work together through one simple app.
No tech confusion. No brand mismatch. Just smart living that works — every time